The increasing popularity of online food services, with 47% of internet users recently purchasing groceries online, presents new challenges for businesses needing to stay on top of perishable goods, delivering fresh produce and minimising waste.
Customers expect a premium service, too: 59% of those who buy groceries online would change brands if the store didn’t meet expectations in terms of dispatch and delivery. How can online food services optimise stock delivery for the best customer experience?
Visibility is key
Delivering fresh produce is essential for fresh meal kits and quality groceries, but adds another layer of complexity as items can spoil quickly. Simply ordering more stock isn’t a solution, as carrying too much inventory can negatively impact your margins.
Balancing your inventory with meeting demand from multiple channels is key, and achieving that balance requires total visibility of stock levels as well as the ability to anticipate a rise in orders or seasonal changes to the items in demand.
Modern technology enables online food services to monitor stock levels in real time, using tools to scan new shipments and adjusting inventories when items are damaged, spoiled or sold. Moving away from manual ordering is more effective and efficient, whilst also freeing up staff time to focus on more important tasks.
Being able to deliver goods at a time and place that suits the customer is now more important than ever before. With the range of delivery options available, from collection points to locker delivery and specified time slots, offering a service that works for your customers guarantees shoppers will return to your service.
Choice and convenience are at the heart of successful online food services; you need a logistics provider that can transport your products quickly and carefully, whilst also offering you supply chain visibility and support at every stage.
Sprint Logistics: the food delivery experts
Sprint Logistics is the trusted partner for food businesses around the world, supporting online food services in delivery, service device provision or expanding into new territories. We simplify your processes for effective dispatch and distribution to better meet the needs of your customers.
From our pick-and-pack warehouses to e-commerce delivery and courier services, we’re experts in logistics and distribution for any sector, anywhere. Contact us today and we can design a bespoke service that works for your business.